Beyond the Numbers: Amy Hitch on F&I Mastery, Leadership Coaching, and Avoiding Burnout

Host Shasta Haddock is joined by Amy Hitch, Executive Coach at Ascent Dealer Services, for a powerful conversation on the high-stakes world of automotive finance. Amy shares her journey from banking to mastering the F&I office, detailing why it remains one of the most stressful roles in a dealership. They discuss the critical shift from simply "doing the work" to developing people, the importance of early transparency in the car-buying process, and how to recognize the signs of burnout. Whether you’re an F&I manager looking to level up your leadership or a dealer principal wanting to improve change management, Amy’s expert coaching insights provide a clear roadmap for long-term success.

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