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Expert Talks: Insights and Innovations in Automotive

The Technician Crisis: Erin Duke on Auto Lot Impact, Fixed Ops Strategy, and Staying Power
May 3, 2026

The Technician Crisis: Erin Duke on Auto Lot Impact, Fixed Ops Strategy, and Staying Power

Host Shasta Haddock is back for her first recording post-NADA 2026, and she’s starting with a heavy hitter. Meet Erin Duke, Co-Founder and Director of Dealer Success at Auto Lot Impact. In this episode, Erin shares her incred...
The Technician Crisis: Erin Duke on Auto Lot Impact, Fixed Ops Strategy, and Staying Power
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The Technician Crisis: Erin Duke on Auto Lot Impact, Fixed Ops Strategy, and Staying Power
Say Goodbye to Canned Responses: Thomas Mancuso on AI Agents, "Jerry," and Personalized Chat | NADA 2026
May 1, 2026

Say Goodbye to Canned Responses: Thomas Mancuso on AI Agents, "Jerry," and Personalized Chat | NADA 2026

Host Shasta Haddock kicks off Day 2 at NADA 2026 with a high-energy session featuring Michelle Phelps and Thomas Mancuso from Podium. In this episode, Thomas (not Scott!) breaks down the massive shift in dealership technology...
Say Goodbye to Canned Responses: Thomas Mancuso on AI Agents, "Jerry," and Personalized Chat | NADA 2026
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Say Goodbye to Canned Responses: Thomas Mancuso on AI Agents, "Jerry," and Personalized Chat | NADA 2026
DATA IS UNIVERSAL: Matthias Stoever on Cross-Continental Car Culture & AI Innovation | NADA 2026
April 28, 2026

DATA IS UNIVERSAL: Matthias Stoever on Cross-Continental Car Culture & AI Innovation | NADA 2026

Host Shasta Haddock goes global at NADA 2026 with Matthias Stoever, a visionary joining the show all the way from Hamburg, Germany. Matthias shares his unique perspective on the differences between the European and American a...
DATA IS UNIVERSAL: Matthias Stoever on Cross-Continental Car Culture & AI Innovation | NADA 2026
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DATA IS UNIVERSAL: Matthias Stoever on Cross-Continental Car Culture & AI Innovation | NADA 2026
In Charge of the Money: Heidi McMillen on OttoMoto, Versatile Leadership, and Dealer Life | NADA 2026
April 24, 2026

In Charge of the Money: Heidi McMillen on OttoMoto, Versatile Leadership, and Dealer Life | NADA 2026

Host Shasta Haddock is joined by Heidi McMillen, Chief Revenue Officer at OttoMoto, live from the Authenticom booth at NADA 2026. In this candid and high-energy conversation, Heidi shares what it’s really like to be in charge...
In Charge of the Money: Heidi McMillen on OttoMoto, Versatile Leadership, and Dealer Life | NADA 2026
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In Charge of the Money: Heidi McMillen on OttoMoto, Versatile Leadership, and Dealer Life | NADA 2026
Breaking the Glass Ceiling: Ashley Cavazos on Leadership, Empowerment, and Women in Automotive | NADA 2026
April 21, 2026

Breaking the Glass Ceiling: Ashley Cavazos on Leadership, Empowerment, and Women in Automotive | NADA 2026

Host Shasta Haddock sits down with Ashley Cavazos, a powerful voice in the automotive industry, live from the floor of NADA 2026. Ashley discusses her mission to empower women and bridge the gap in leadership within dealershi...
Breaking the Glass Ceiling: Ashley Cavazos on Leadership, Empowerment, and Women in Automotive | NADA 2026
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Breaking the Glass Ceiling: Ashley Cavazos on Leadership, Empowerment, and Women in Automotive | NADA 2026
Beyond the Hype: Fred & Lou on Collaboration, The "Solutionary" Mindset, and NADA 2026
April 17, 2026

Beyond the Hype: Fred & Lou on Collaboration, The "Solutionary" Mindset, and NADA 2026

Host Shasta Haddock is joined by the industry’s favorite duo, Fred Lennartz and Lou Ramirez of Car Guy Coffee, live from the floor of NADA 2026. Known as the "Certified Solutionaries," Fred and Lou break down why 2026 is offi...
Beyond the Hype: Fred & Lou on Collaboration, The "Solutionary" Mindset, and NADA 2026
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Beyond the Hype: Fred & Lou on Collaboration, The "Solutionary" Mindset, and NADA 2026
Audit-Ready Assets: Courtney Doll on Inventory Reconciliation, Floor Plan Stress, and CFO Reporting | NADA 2026
April 14, 2026

Audit-Ready Assets: Courtney Doll on Inventory Reconciliation, Floor Plan Stress, and CFO Reporting | NADA 2026

Host Shasta Haddock welcomes Courtney Doll from CP Handheld Technologies to the booth at NADA 2026 for a deep dive into the "clean data" side of the dealership. Courtney explains how CP Handheld helps automotive controllers m...
Audit-Ready Assets: Courtney Doll on Inventory Reconciliation, Floor Plan Stress, and CFO Reporting | NADA 2026
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Audit-Ready Assets: Courtney Doll on Inventory Reconciliation, Floor Plan Stress, and CFO Reporting | NADA 2026
The Intelligent Dealership: Todd Smith on AI Agents, Data Hygiene, and the Future of Auto | NADA 2026
April 10, 2026

The Intelligent Dealership: Todd Smith on AI Agents, Data Hygiene, and the Future of Auto | NADA 2026

Host Shasta Haddock sits down with Todd Smith, CEO of QoreAI and a lifelong "car guy," live at NADA 2026. Todd shares the pivotal moment in late 2024 when he realized AI agents were about to change everything—moving beyond si...
The Intelligent Dealership: Todd Smith on AI Agents, Data Hygiene, and the Future of Auto | NADA 2026
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The Intelligent Dealership: Todd Smith on AI Agents, Data Hygiene, and the Future of Auto | NADA 2026
The Most Recognizable Face in Auto: Michael Cirillo on Alignment, Vendor Stigma, and NADA 2026
April 7, 2026

The Most Recognizable Face in Auto: Michael Cirillo on Alignment, Vendor Stigma, and NADA 2026

Host Shasta Haddock is joined by the one and only Michael Cirillo, host of The Dealer Playbook and a leading voice at ASOTU, live from the Authenticom booth at NADA 2026. Despite years of collaboration, this marks Michael’s f...
The Most Recognizable Face in Auto: Michael Cirillo on Alignment, Vendor Stigma, and NADA 2026
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The Most Recognizable Face in Auto: Michael Cirillo on Alignment, Vendor Stigma, and NADA 2026
The BDC Red Zone: Matt Raymond on Partnership, Relationship ROI, and Dad Joke Strategy | NADA 2026
April 3, 2026

The BDC Red Zone: Matt Raymond on Partnership, Relationship ROI, and Dad Joke Strategy | NADA 2026

Host Shasta Haddock welcomes back "four-timer" guest Matt Raymond, founder of Bow Tie Auto Solutions, live from the Authenticom booth at NADA 2026. In this high-energy reunion, Matt tackles the biggest misconception in the in...
The BDC Red Zone: Matt Raymond on Partnership, Relationship ROI, and Dad Joke Strategy | NADA 2026
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The BDC Red Zone: Matt Raymond on Partnership, Relationship ROI, and Dad Joke Strategy | NADA 2026
The "Hidden" Profit in your Service Drive: Dimitrius Naylor on Equity, Service-to-Sales, and Strategy | NADA 2026
March 31, 2026

The "Hidden" Profit in your Service Drive: Dimitrius Naylor on Equity, Service-to-Sales, and Strategy | NADA 2026

Host Shasta Haddock welcomes Dimitrius Naylor, the "Equity King" and CEO of Dimitrius Naylor Consulting, to the I’m a Car Chick podcast live from NADA 2026. In this high-velocity episode, Dimitrius breaks down why the service...
The "Hidden" Profit in your Service Drive: Dimitrius Naylor on Equity, Service-to-Sales, and Strategy | NADA 2026
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The "Hidden" Profit in your Service Drive: Dimitrius Naylor on Equity, Service-to-Sales, and Strategy | NADA 2026
Stop Selling, Start Acquiring: Darrell Steed on Used Car Focus & The AI Implementation Gap | NADA 2026
March 27, 2026

Stop Selling, Start Acquiring: Darrell Steed on Used Car Focus & The AI Implementation Gap | NADA 2026

Host Shasta Haddock welcomes three-time guest Darrell Steed back to the I’m a Car Chick podcast live from the floor of NADA 2026 in Las Vegas. In this high-energy session, Darrell cuts through the "AI buzz" to address the rea...
Stop Selling, Start Acquiring: Darrell Steed on Used Car Focus & The AI Implementation Gap | NADA 2026
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Stop Selling, Start Acquiring: Darrell Steed on Used Car Focus & The AI Implementation Gap | NADA 2026
Facts, Not Feelings: Brooke C. Furniss on Podcast Burnout, Content Strategy, and the 2026 Return | NADA 2026
March 24, 2026

Facts, Not Feelings: Brooke C. Furniss on Podcast Burnout, Content Strategy, and the 2026 Return | NADA 2026

Host Shasta Haddock is reunited with one of her favorite industry voices, Brooke C. Furniss, live at NADA 2026 in Las Vegas. After a year-long hiatus that left the industry asking "Where is Brooke?", the host of the Facts Not...
Facts, Not Feelings: Brooke C. Furniss on Podcast Burnout, Content Strategy, and the 2026 Return | NADA 2026
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Facts, Not Feelings: Brooke C. Furniss on Podcast Burnout, Content Strategy, and the 2026 Return | NADA 2026
Culture is the Core: Bri Newman on Human Capital, HR Innovation, and Women in Automotive | NADA 2026
March 20, 2026

Culture is the Core: Bri Newman on Human Capital, HR Innovation, and Women in Automotive | NADA 2026

Host Shasta Haddock welcomes Bri Newman, CEO at HR4, to the booth at NADA 2026 for an inspiring conversation on the heartbeat of the dealership: the people. Bri shares her journey from speaking at the Women in Automotive conf...
Culture is the Core: Bri Newman on Human Capital, HR Innovation, and Women in Automotive | NADA 2026
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Culture is the Core: Bri Newman on Human Capital, HR Innovation, and Women in Automotive | NADA 2026
Unlimited Inventory: Brad Parker on Private Party Acquisitions & The "Venmo" of Car Sales | NADA 2026
March 17, 2026

Unlimited Inventory: Brad Parker on Private Party Acquisitions & The "Venmo" of Car Sales | NADA 2026

Host Shasta Haddock sits down with Brad Parker live at NADA 2026 for a conversation a year in the making. From his roots in the yachting industry to building the "Venmo for peer-to-peer car sales," Brad explains how his lates...
Unlimited Inventory: Brad Parker on Private Party Acquisitions & The "Venmo" of Car Sales | NADA 2026
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Unlimited Inventory: Brad Parker on Private Party Acquisitions & The "Venmo" of Car Sales | NADA 2026
You’re in Charge, Now What?" Glenn Pasch on Leadership, Team Alignment, and Better Questions | NADA 2026
March 13, 2026

You’re in Charge, Now What?" Glenn Pasch on Leadership, Team Alignment, and Better Questions | NADA 2026

Host Shasta Haddock welcomes back industry veteran and leadership expert Glenn Pasch live at NADA 2026 in Las Vegas. In this deep-dive episode, Glenn discusses the impact of his book and new video series, You’re in Charge, No...
Guest: Glenn Pasch
You’re in Charge, Now What?" Glenn Pasch on Leadership, Team Alignment, and Better Questions | NADA 2026
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You’re in Charge, Now What?" Glenn Pasch on Leadership, Team Alignment, and Better Questions | NADA 2026
The Unfair Advantage: Drew Williams on Branding, Consistency, and the Authenticom Evolution | NADA 2026
March 6, 2026

The Unfair Advantage: Drew Williams on Branding, Consistency, and the Authenticom Evolution | NADA 2026

Host Shasta Haddock catches up with Drew Williams, Creative Director at Authenticom, for an off-the-cuff deep dive into the power of branding in the automotive industry. Live from NADA 2026, Drew shares his journey from a gra...
The Unfair Advantage: Drew Williams on Branding, Consistency, and the Authenticom Evolution | NADA 2026
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The Unfair Advantage: Drew Williams on Branding, Consistency, and the Authenticom Evolution | NADA 2026
Stop Overpaying: Amberly Allen on Merchant Services, Legal Audits, and Dealer Savings | NADA 2026
March 3, 2026

Stop Overpaying: Amberly Allen on Merchant Services, Legal Audits, and Dealer Savings | NADA 2026

Host Shasta Haddock wraps up Day 1 at NADA 2026 with a high-impact conversation featuring Amberly Allen, a true automotive industry trailblazer and the force behind Dealer Merchant Services (DMS) powered by Priority. In this ...
Stop Overpaying: Amberly Allen on Merchant Services, Legal Audits, and Dealer Savings | NADA 2026
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Stop Overpaying: Amberly Allen on Merchant Services, Legal Audits, and Dealer Savings | NADA 2026
The Future of Consumer Choice: Molly Kristick on Marketing, Digital Evolution, & TrueCar | NADA 2026
Feb. 27, 2026

The Future of Consumer Choice: Molly Kristick on Marketing, Digital Evolution, & TrueCar | NADA 2026

Host Shasta Haddock sits down with Molly Kristick, Vice President of Marketing at TrueCar, live from the Authenticom booth at NADA 2026. Molly shares her incredible journey from selling newspaper ads in "Wheels For You" magaz...
The Future of Consumer Choice: Molly Kristick on Marketing, Digital Evolution, & TrueCar | NADA 2026
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The Future of Consumer Choice: Molly Kristick on Marketing, Digital Evolution, & TrueCar | NADA 2026
Amazon Data & The "Creepy" Reality of Modern Car Buying: Kelly Ann Sparks-Berger | NADA 2026
Feb. 24, 2026

Amazon Data & The "Creepy" Reality of Modern Car Buying: Kelly Ann Sparks-Berger | NADA 2026

In this episode of the I'm a Car Chick podcast, host Shasta Haddock welcomes Kelly Ann Sparks-Berger, Amazon Sale Strategist at Dealer eProcess (DEP), for a deep dive into the evolution of digital marketing in the automotive ...
Amazon Data & The "Creepy" Reality of Modern Car Buying: Kelly Ann Sparks-Berger | NADA 2026
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Amazon Data & The "Creepy" Reality of Modern Car Buying: Kelly Ann Sparks-Berger | NADA 2026
The "Backbone" of Automotive: Jason Tryfon on AI, Data Hygiene, and Doubling Growth | NADA 2026
Feb. 20, 2026

The "Backbone" of Automotive: Jason Tryfon on AI, Data Hygiene, and Doubling Growth | NADA 2026

Host Shasta Haddock is joined by Jason Tryfon, CEO of Authenticom, for a high-speed deep dive into the digital infrastructure powering the automotive industry. Live from NADA 2026, Jason reveals how Authenticom has evolved fr...
The "Backbone" of Automotive: Jason Tryfon on AI, Data Hygiene, and Doubling Growth | NADA 2026
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The "Backbone" of Automotive: Jason Tryfon on AI, Data Hygiene, and Doubling Growth | NADA 2026
"I’m Pissed" – NADA’s Mike Stanton & Steve Cottrell on the War for the Dealer Model | NADA 2026
Feb. 17, 2026

"I’m Pissed" – NADA’s Mike Stanton & Steve Cottrell on the War for the Dealer Model | NADA 2026

Join host Shasta Haddock for a high-stakes episode of the I’m a Car Chick podcast , live from the Authenticom booth at NADA 2026. In this candid sit-down, NADA President Mike Stanton and Authenticom Founder Steve Cottrell pu...
"I’m Pissed" – NADA’s Mike Stanton & Steve Cottrell on the War for the Dealer Model | NADA 2026
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"I’m Pissed" – NADA’s Mike Stanton & Steve Cottrell on the War for the Dealer Model | NADA 2026
Are you listening to the voice of the customer? ft. Kristin Kolodge of JD Power
Dec. 26, 2025

Are you listening to the voice of the customer? ft. Kristin Kolodge of JD Power

In this episode of I’m a Car Chick, Shasta sits down with Kristin Kolodge, Vice President and Head of Auto Benchmarking and Mobility Development at J.D. Power — a woman whose work quite literally shapes the global automotive ...
Are you listening to the voice of the customer? ft. Kristin Kolodge of JD Power
I'm A Car Chick
Are you listening to the voice of the customer? ft. Kristin Kolodge of JD Power
Part 2 - Turning One Video into a Month of Content with Gayle Rogers
Dec. 18, 2025

Part 2 - Turning One Video into a Month of Content with Gayle Rogers

In Part 2 of Shasta’s conversation with Gayle Rogers of The Atomic Agency, they go from theory to step-by-step execution. If Part 1 was the why, this is the how. Gayle walks through exactly how he uses long-form video, AI, an...
Part 2 - Turning One Video into a Month of Content with Gayle Rogers
I'm A Car Chick
Part 2 - Turning One Video into a Month of Content with Gayle Rogers